Refund Policy

Dear customer,

We are continuously improving our Customer Support with the suggestions you send us. Check out the main guidelines of our Customer Service Policy below:

Condition of your item: If any part of your PRODUCT is damaged or does not meet the quality you expected, please send us a picture of your product. Our Quality team will analyze the occurrence and may send you another product. To be eligible for a new shipment of the product, your item must be unused and in the same condition that you received it, including the original packaging.

Cancellation policy: If you wish to cancel or change something in your order, please contact us within 24 hours after placing the order: support@cutekay.com We cannot process cancellation requests after 24 hours, as the package will have already been sent. We process orders quickly to ensure delivery as soon as possible. However, after processing in our warehouse, we cannot make changes.

Refund Policy: If the product you received is damaged, different from the requested one, or has delivery problems, let us know! Please send an email to support@cutekay.com or contact us through Social Network. We will analyze each case individually and inform you about the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain period.

CASE Delayed or missing refunds are found (if applicable):

If you have not yet received a refund, check your bank account again and contact your credit card administrator. It may take some time until the refund is officially posted. If you have followed these steps and have not received the refund, please contact us at support@cutekay.com Customer support: Our customer contact channel is: • Email: support@cutekay.com • A customer service representative will respond to your contact within 48 hours.

PRIVACY STATEMENT SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION? When you purchase from our store, we collect the personal information you provide us during the purchase and sale process, such as name, address, and email. When browsing our store, we automatically receive your computer’s IP address to obtain information about your browser and operating system.

Email Marketing: With your permission, we may send emails about our store, new products, and other updates.

SECTION 2 - CONSENT By providing us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, you agree to the collection and use of this information only for the specific reason. If we request personal information for a secondary reason, we will request your express consent or offer the opportunity to refuse. How do I withdraw my consent? If you change your mind after accepting, you can withdraw your consent for us to contact, collect, or use your information at any time by contacting us at support@cutekay.com

SECTION 3 - DISCLOSURE We may disclose your personal information if required by law or if it violates our Terms of Service.

SECTION 5 - THIRD-PARTY SERVICES The third-party providers used by us will collect, use, and disclose your information only to the extent necessary to perform the services they provide to us. We recommend reading the privacy policies of these providers to understand how they handle your personal information. By proceeding with a transaction involving services from a third-party service provider, your information may be subject to the laws of the jurisdiction in which that service provider is located. When leaving our site or being redirected to a third-party site or application, you will no longer be governed by this Privacy Policy or the Terms of Service of our site. Links: When you click on links in our store, you may be directed away from our site. We are not responsible for the privacy practices of other sites.

SECTION 6 - SECURITY We take reasonable precautions to protect your personal information and follow industry best practices to prevent loss, misuse, unauthorized access, disclosure, alteration, or improper destruction. Your credit card information will be encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption.

SECTION 8 - AGE OF CONSENT By using this site, you declare that you are at least the age of majority in your state or province of residence, or that you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY We reserve the right to modify this privacy policy at any time. Changes will take effect immediately upon posting on the site. Material changes will be notified so that you are aware of the information collected, used, and disclosed. If our store is acquired or merged with another company, your information may be transferred to the new owners to continue selling products to you. QUESTIONS AND CONTACT INFORMATION To access, correct, amend or delete personal information, register a complaint, or obtain more information, contact our Privacy Compliance Officer at support@cutekay.com